Refund & Return Policy

30-Day Return Policy

We have a 30-day return policy for eligible non-custom, non-sale items, which means you have 30 days after receiving your item to request a return, subject to our return eligibility requirements.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any applicable tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@aprintnest.com. All returns must be reviewed and approved before items are sent back.

Please note that approved returns may need to be sent to the following address:

PRINTNEST INC
125 VINELAND AVE
CITY OF INDUSTRY, CA 91746
United States

If your return is accepted, we’ll provide instructions on how and where to send your package, along with a return shipping label when applicable. Items sent back to us without first requesting a return will not be accepted as standard returns.

You can always contact us for any return questions at support@aprintnest.com.

Damages and Issues

Please inspect your order upon reception and contact us promptly if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

All items, including custom, personalized, made-to-order, and sale items, may be returned in cases of defects, incorrect items, or transit damage, subject to review.

We will evaluate the issue and arrange an appropriate return, replacement, refund, or other resolution based on the circumstances and applicable law.

For approved claims involving defective, incorrect, or transit-damaged items, A Print Nest will cover the applicable return or replacement shipping costs.

Exceptions / Non-Returnable Items

Custom, personalized, and made-to-order items are not eligible for return or exchange due to change of mind, personal preferences, or other non-defect-related reasons.

All sale, discounted, and promotional items, whether custom or non-custom, are also not eligible for standard returns or exchanges due to change of mind or other non-defect-related reasons.

These restrictions do not apply to defective, incorrect, or transit-damaged items. Such issues will be reviewed and handled as described in the Damages and Issues section.

Gift cards are non-refundable, except where required by law.

Please get in touch if you have questions or concerns about your specific item.

Return Shipping and Handling Fees

For eligible returns unrelated to product defects, customers are responsible for return shipping costs.

If a prepaid return shipping label is provided, the actual label cost may be deducted from the refund.

If an eligible returned item requires additional repackaging or cleaning, a fee of up to 10% of the item price, capped at $25, may apply where permitted by law.

These fees do not apply to approved claims involving defective, incorrect, or transit-damaged items.

Exchanges

For eligible non-custom, non-sale items, the fastest way to ensure you get what you want is to request a return and, once the return is accepted, make a separate purchase for the new item.

Custom, personalized, made-to-order, and promotional items are not eligible for standard exchanges due to change of mind or personal preference.

If you receive a defective, incorrect, or transit-damaged item, please contact us so we can review the issue and arrange an appropriate resolution.

Refunds

We will notify you once we’ve received and inspected your returned item, if a return is required, and let you know whether the refund has been approved.

If approved, you’ll be refunded to your original payment method within 10 business days after approval and any required inspection. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your refund, please contact us at support@aprintnest.com.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.