A Print Nest Custom Rug FAQs

Choose a product from our custom rug collection, select a size and design style, upload 1–5 photos or artwork files, and add any names, colors or design notes. After checkout, our design team will prepare a free digital proof for your approval before production begins.

You can create a custom pet rug, photo rug, portrait rug, artwork rug or original-design rug. Available styles include realistic portraits, soft home décor, funny meme designs, posters, cute characters, trendy patterns and pet ID-style layouts.

Yes. A Print Nest also offers ready-designed irregular rugs for living rooms, bedrooms, kids’ rooms, reading nooks and other indoor spaces. Ready designs do not require a design proof.

Email support@aprintnest.com as soon as possible. We will try to help if production or shipment has not started. Custom and made-to-order items normally cannot be canceled after production begins.

Use a clear, well-lit original photo that shows your pet’s face, markings and body shape without heavy blur or filters. Eye-level photos with the pet fully visible usually produce the clearest custom rug design.

You can upload 1–5 photos. Multiple images can help us understand your pet’s coloring, markings and personality when one photo does not show every important detail.

Yes. Every custom rug order includes a free digital proof. You can request reasonable adjustments to the layout, colors, text or image placement during the proof stage. Printing begins only after you approve the final design.

Yes. We accept pet photos, portraits, illustrations, logos and original artwork. You must own the image or have permission from the copyright holder to reproduce it.

If an image is too small, blurry or unclear for the selected size, we may contact you for another file. Starting with a clear original image helps preserve important facial features and design details.

Most A Print Nest rugs have an approximately 8 mm premium faux cashmere surface with a soft, wool-like feel. They also include a textured non-slip backing and neatly finished overlock edges.

Designs are applied using dye-sublimation printing. Each rug is then hand-cut and finished with overlock stitching at our California facility.

Because every rug is cut and edge-finished by hand, the final dimensions may vary by approximately 1–2 inches. Small differences in an irregular outline are also normal.

Faux cashmere fibers reflect light differently depending on pile direction. Colors may look slightly lighter or darker when the rug is brushed or viewed from another angle. Screen settings and room lighting can also affect color appearance.

Soft pile can make extremely thin lines and very small text appear less sharp than they do on a screen. We may adjust delicate details during the proof stage so they reproduce more clearly on the finished rug.

Yes. The textured backing helps reduce movement on clean, dry indoor floors. It does not guarantee that the rug will remain completely stationary on every surface, so an additional rug pad is recommended for very smooth floors or active areas.

We currently ship within the United States from our California facility. Shipping availability and any location-based charges are shown during checkout.

Ready-designed rugs typically ship within 72 business hours. Custom rugs enter production after the final proof is approved and typically ship within 72 business hours after approval. Weekends and public holidays are excluded.

Continental U.S. delivery generally takes 3–7 business days after dispatch. Alaska, Hawaii and Puerto Rico may take approximately 5–12 business days. Carrier operations, weather and destination can affect delivery time.

Standard U.S. shipping is free unless checkout shows an oversized, remote-area or location-based surcharge. Any additional cost is displayed before payment.

When your rug ships, you will receive an email containing the carrier and tracking number. Tracking may take several hours to update after the shipping label is created.

Contact us within 48 hours of delivery and include photos of the packaging, shipping label and rug. After reviewing the information, we will arrange an appropriate replacement or refund for confirmed damage or fulfillment errors.

Eligible ready-designed rugs can be returned within 30 days of delivery when unused and kept in their original condition and packaging. Final-sale, clearance, AS-IS and sample items are not eligible except when defective.

Custom and made-to-order rugs are generally not returnable because they are produced specifically for you. If a rug arrives defective, damaged, incorrect or materially different from the approved proof, contact us so we can review the issue.

Email support@aprintnest.com or use our contact page. After approval, we will provide return instructions, the return address and an RMA when required. Please do not send an item back before receiving approval.

Customers cover return shipping for non-defective returns. If we provide a prepaid label, its actual cost may be deducted from the refund. A Print Nest covers shipping for confirmed defective, incorrect or transit-damaged items.

A handling fee applies only when an opened return requires cleaning or repackaging. It may be up to 10% of the item price and is capped at $25. No handling fee applies to confirmed defective, incorrect or damaged items.

Eligible unused ready-designed rugs may be exchanged within 30 days of delivery. Custom, made-to-order and final-sale items are not eligible except when defective or incorrect.

Approved refunds are issued within 5 business days after a return is received and inspected. Your bank or payment provider may take another 3–10 business days to post the credit.

Vacuum gently using low suction. Spot clean small spills with mild detergent and cold water, then allow the rug to air dry completely.

Machine washing is not recommended. Do not bleach, soak or machine dry the rug because this can affect the backing, printed surface and edge stitching.

Our faux cashmere rugs are primarily designed for indoor home décor. Products shown in balcony or patio settings should be used only in dry, enclosed or covered areas. They are not waterproof or intended for permanent outdoor exposure.

Unroll the rug and let it rest flat. Gently brush or vacuum the pile in one direction to help the fibers settle. Temporary flattening from packaging normally improves with regular use.